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ATM Error Codes: 5 Common Issues and Best Ways to Fix Them

Imagine spending an entire day finding one operational ATM just to find the “Out Of Order” sign displaying on the screen. Frustrating, right? Well, you are most likely to see such a sign when there’s an ATM error in the ATM software. Customers expect an ATM machine to be completely functional when they require cash. But, things might go down south at unprecedented times. 

It’s rare for a new ATM machine to malfunction but when such things happen, you can lose out your entire transaction. Hence, it is important to know about common ATM error codes list and how to troubleshoot them. So, let’s get started with this article without further ado. 

5 ATM Error Codes That Are Most Common and What Do They Depict?

The primary aim of ATM error codes is to detect whether your ATM machine is undergoing a problem and how to solve it. While using a machine as an ATM business owner, you can deal with plenty of ATM error codes but here are the 5 most common ones.

1. Error 20002

Among the ATM error codes list, the first is error 20002 which simply means no cash or low cash. This error starts getting displayed on the screen when you leave the low cash warning sensor open on the machine’s dispenser. If you have already enabled the “Low Cash Warning” in the Transaction Setup option, you will see this sensor opening every time it reaches (+/-) 75 bills. 

Hence, if your ATM machine service typically has a low amount of cash, try disabling the function. Last but not least, you have to feed the machine in order to fix the problem. 

2. Error F000F

If you haven’t set your terminal ID yet, this might be the right time to do so. ATM Error code F000F is triggered if the TID is not set up or when someone has done it incorrectly. The preview of this error code list is available in the Host Setup. 

3. Error 40047

Another very common error found in ATM software is error 40047. This code which stands for dispensing error depicts that both the dispenser and the cassette have been unfunctional. The first thing you need to do is check for a bill jam. If there are no bills jammed, ensure to keep the dispenser sensor clean. 

However, if the problem keeps showing up, it’s time to buy a new cassette box for your ATM machine. 

4. Error D1500

A connection error is a significant ATM error that may occur at any time and indicates that there might be a timeout or disconnection. Wait for 60 seconds and if the host still doesn’t respond, it might result in an error. 

You can easily fix this by verifying the modem speed as well as the host phone number. Error D1500 mostly happens when the ATM’s phone line loses its connection with data communication and stops supporting it. 

5. Error 20013

The next on the ATM error codes list is 20013 which happens in two cases- either the receipt paper is empty or there might be a printer jam. Hence, if you are facing this trouble, select the paper reset switch. The printer might require servicing again if the machine is still not working. 

Common Resources For ATM Troubleshooting

While working with a reliable ATM field service, you can rest assured that your money is safe. However, if you find yourself in a situation where you need assistance with ATM, here are a few resources for loss recovery: 

1. Error Code Lists

You may come across an error code unique to your machine’s manufacturer. You may look up the Tranax (Hantle) and Triton ATM fault codes here and here, respectively. Appendix A of the Operator Menu Guide contains a list of ATM error codes. 

2. Warranties

Generally, every new ATM terminal comes with more than a year’s warranty although some might have a 24-month warranty. Refurbished machines that usually experience an ATM error consist of a certified 1-year labor and parts warranty.

Hence, if are unable to troubleshoot yourself, make use of the warranty period and get your machine repaired within the given timeframe. This will not only save you money but also ensure that the machine gets repaired with the original parts. 

3. ATM Owner Manuals

It goes without saying that almost all ATMs have a user manual that acts as a resource when you are trying to troubleshoot yourself. Your ATM error codes list usually consists of two maintenance: First Line Maintenance which can be carried out easily by the cash loader or ATM owner and Second Line Maintenance which can be carried out only by an expert. 

It is important to keep your manual safe because it has answers to all your ATM-related problems. In case of misplacing it, ensure to go through the brand’s official website and download the manual. 

4. Tech Support

Tech support plays a vital role in ATM troubleshooting by providing remote diagnostics, step-by-step troubleshooting guidance, and ensuring software updates to address bugs and vulnerabilities. Thus, if you keep getting an ATM error code, tech support is the one to rely upon. 

When issues are complex, tech support can escalate them to higher-level experts, all aimed at minimizing downtime and ensuring smooth ATM operations, ultimately enhancing user experience and maintaining service availability.

Summing It Up

In conclusion, understanding common ATM error codes is essential when it comes to effective troubleshooting and minimizing downtime. Ensure to be aware of issues such as communication failures, cash dispenser jams, card reader malfunctions, low ink in receipt printers, and software glitches. 

This will help operators take swift action to resolve problems. Implementing best practices, such as regular maintenance, timely software updates, and thorough training for staff, can significantly reduce the occurrence of an ATM error. 

Ultimately, addressing ATM errors promptly not only enhances customer satisfaction but also ensures the reliability and efficiency of automated banking services. With this, here we approach towards the end of this article. Tell us what ATM error codes list you experience most often and how you resolve them by commenting below. Thanks for reading!